Customer service
Product or Service Quality

I ordered a dress with custom measurements on August 23 and received it today. It is a mother of the bride strapless chiffon dress (Item 007016772 shown in white; ordered in dark green). The quality of the dress is fine. I also ordered a bolero jacket with it (chiffon). Both the dress and the jacket are a bit big; the jacket may be my fault with the measurements. I am waiting to hear from them tomorrow, as it may be easier for them to just make another jacket than for the shrug jacket to be altered. I can easily have the dress altered and it will not be that costly. My measurements span from a 16W bust to 20W hips, so I am not sure if they just gave me the larger size, but I'd rather it come too big than too small.

I will have to take the dress to the cleaners to have it steamed as it is slightly wrinkled.

They were very communicative via email, thus so far I can complain about the quality or the service.

What I was surprised about was the $46.00 brokerage fee from US Customs; that had to be paid to the UPS driver before he could leave it. As he could only take a check, instead I called UPS and was able to pay it on line and he came back with the pkg a half hour later.

I don't have a picture right now, but once it is steamed, I will post a picture with this review.

Reason of review: On time delivery.

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